Customer Service Representative

Responsibilities:

• Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat.
• Investigate and resolve customer issues or complaints with a focus on providing effective solutions.
• Stay updated on study abroad trends, destinations, and services to provide accurate and up-to-date information to customers.
• Communicate effectively with customers, ensuring a clear understanding of their needs and expectations.
• Participate in promotional events and workshops to engage with prospective students.

Requirements:

• Bachelor's degree in a relevant field.
• 2 years experience
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong communication skills, both written and verbal.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Self-motivated and able to work independently.

Benefits

• Competitive salary and performance-based incentives.
• Professional development opportunities.
• Friendly and supportive work environment.
• Work with a passionate and diverse team.