Kaysfit

Content Support and Client Experience Personnel

Job Summary

Our lifestyle company requires Content Support & Client Experience personnel that will provide content support and positive client experience aligned with business objectives. The ideal candidate possesses sound communication skills, interpersonal skills and a proven track record of high performance in customer support and using design tools.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities and Duties

The Content Support & Client Experience Personnel will report to the Business & People Operations Executive dotted to the Principal/CEO.

  • Responding to customer queries in a timely and effective manner.
  • Writing of newsletters and manage all content on digital platforms
  • Logging of technical issues, customer complaints and compliments.
  • Assist in the creation of monthly content calendar on all digital platforms.
  • Provide administrative support to Business & People Operations Executive.
  • Explore and exploit new growth opportunities for the business.
  • Proactively identify sources and resources needed to support business growth.

 

Qualifications:

  • HND or BSc
  • 1-2 years proven track record of high performance in customer support and using design tools.

Skills:

  • Highly organized
  • Use of design tools like Canva - Excellent
  • Communication – Mastery
  • People management - Excellent
  • IT savvy including use of MS office applications - Mastery

Required Behavioral Competencies: 

  • Authentic and Open
  • Be courageous to challenge for growth
  • Agile and Smart in planning and organizing activities to achieve defined goals 
  • Self-driven

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