Commercial Operations Manager

Responsibilities:

• Support and coordinate sales and business development activities
• Identify and develop relationships with customers, partners and ecosystem stakeholders
• Support customer and partner onboarding from initial contact through activation
• Coordinate onboarding, training and follow-up activities
• Help manage and support sales, onboarding and training team members
• Build repeatable commercial and onboarding processes
• Track leads, opportunities, customer progress and key commercial activities
• Gather feedback from customers and field teams and translate it into actionable improvements
• Work closely with field operations to ensure commercial commitments translate into effective implementation
• Help identify new opportunities across recycling, FMCG, EPR, sustainability and related sectors
• Support expansion into Lagos and other priority markets in Nigeria
• Report progress, challenges and opportunities directly to the founder

Requirements:

• 3 years of relevant experience in sales, business development, customer success, commercial operations or a related role
• HND or Bachelor’s degree in Business, Management, Marketing, Economics or a related field preferred
• Strong communication and relationship-building skills
• Comfortable working with businesses, partners and different stakeholder groups
• Strong organizational skills and ability to manage multiple priorities
• Ability to work independently and take ownership without constant supervision
• Practical, problem-solving mindset with strong follow-through
• Comfortable learning new technology, digital tools and processes
• Previous experience in a startup, SME or fast-growing company is an advantage