Call Center Representatives

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Identify customers’ needs, clarify information, research every issue and provide appropriate solutions.
• Follow laid-down communication scripts when handling different topics with customers.
• Identify customers’ needs, clarify information, research every issue and provide solutions and alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Take the extra mile to engage customers.
• Keep records of all conversations in our call centre database, understandably.
• Conduct follow-ups on inactive customers.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Minimum academic qualification of HND or equivalent in any field.
• Minimum of 1 year of work experience in Customer Service or similar role.
• Computer proficiency and ability to use office applications, internet and email excellently.
• Previous experience in a Customer Support or Call Center Representative role(s). 
• Strong phone and verbal communication skills, along with active listening.
• Familiarity with Customer Relationship Management (CRM) Systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Candidates must be between the ages of 25 and 35 years.

Location: Abuja, Federal Capital Territory.