Business Development /Sales Executive

Responsibilities:

Business Development & Prospecting:

• Identify and pursue new business opportunities through cold calling, telemarketing, emails, networking, referrals, events, and digital channels.
• Research target markets, organisations, and decision-makers.
• Generate and qualify leads.
• Build strategic relationships with prospective customers and partners.

Sales & Customer Acquisition:

• Conduct discovery meetings to understand customer needs.
• Present EnrolWeb's products and solutions.
• Prepare quotations, proposals, and commercial offers.
• Negotiate and close new business opportunities.
• Meet assigned revenue and customer acquisition targets.

Account Management:

• Serve as the primary relationship manager for assigned customer accounts.
• Build long-term relationships to ensure customer satisfaction and retention.
• Manage renewals, upselling, and cross-selling opportunities.
• Conduct periodic customer reviews and identify opportunities for account growth.
• Ensure prompt follow-up on customer enquiries and requests.

Pipeline & CRM Management:

• Maintain an active pipeline of qualified opportunities.
• Update all customer interactions and opportunities in the CRM.
• Track prospects from lead through to closed business and ongoing account management.
• Ensure timely follow-up on all opportunities.

Collaboration:

• Work closely with Digital Marketing on lead generation campaigns.
• Coordinate with Service Delivery to ensure smooth customer onboarding and excellent service delivery.
• Work with Finance on quotations, invoicing, and payment follow-up where required.

Reporting:

• Submit weekly reports on:
• Prospecting activities
• Qualified leads generated
• Sales pipeline
• Revenue achieved
• New customers acquired
• Renewals and upsells
• Customer account status 

Requirements:

• Minimum qualification of a BSC
• 3 years of previous experience in a similar role