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ECOM

Agricultural Equipment Service Manager

ECOM

Engineering & Technology

3 weeks ago

Job Summary

The job holder will ensure equipment is in perfect operating condition at all site locations. Also, create the service ecosystem of repair and maintenance skills, tools & spare parts.

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:15 years

Job Description/Requirements

Responsibilities:

  • Study each equipment in the Micromec range to master every technical detail – overall assembly, micro assemblies, fabricated items, components, strength of material, load limits, equipment operation, speeds, rpm, power consumption, operating temperatures, versatility of operations, etc. 
  • Research each crop and develop in-depth knowledge of field conditions including type of plants, soil structure, rocks, soil clods, chemicals, climatic conditions of rain, humidity, temperature, dust, etc.
  • Travel extensively across growing areas in focus states and study the behavioral practices of owners & operators of the equipment with respect to operation, maintenance, storage, transport, etc. capture such insights right & wrong  practices. Develop holistic training programs for owners, operators, service providers, service partners & franchisees.  
  • For each equipment, prepare step-by-step procedures for installation and commissioning. Ensure strict adherence to these procedures to ensure successful installation and performance at site for each equipment. Train the customer & operators in correct practices of operation & maintenance. 
  • Similarly, prepare a detailed guide for routine and preventive maintenance in consultation with the Engineering Manager. Prepare & facilitate the execution of a systematic protocol for breakdowns.  
  • Build a strong technical team of service engineers & mechanics and instill in them a firm commitment towards culture of service excellence. Inculcate values of customer centricity, customer first and customer satisfaction. 
  • Design and implement a regimented protocol of identifying, recording & reporting customer pain points, complaints, grievances, feedback & suggestions. Conduct the root cause analysis with the Engineering Manager, Sales Manager & Logistics Manager. Prepare & execute the compliant redressal action plan as well as follow up, statistical analysis and permanent resolution.  
  • Ensure periodic follow up for reinforcement of operating & maintenance practices among all actors. 
  • Create and implement the Equipment Service Strategy & Action Plan encompassing installation & commissioning, equipment performance review & maintenance, follow up periodicity, internal accountability, Network of Service Partners, accessibility to internal and channel inventory of spare parts, distance  between site and nearest service point, reaction time, escalation plans, etc. 
  • Identify suitable mechanics, workshops, entrepreneurs, etc. in strategic locations and appoint them as Equipment Service Partners to enable fastest response time with full familiarity and capability. 
  • Develop the comprehensive Service Partner techno-commercial business model comprising of capability through training, tools & equipment, jigs & fixtures, spares inventory, service tariffs, etc. 
  • Support Sales Team with field trials, demonstrations & training as & when required at site locations.  
  • Support Engineering Manager with precise inputs in drafting the operation & maintenance manuals. 
  • For high activity periods of specific crops and growing areas such as planting & harvest, develop seasonal service programs comprising of communication, training camps and spare parts adequacy.  
  • Provide full support to the development of workshop including site selection, infrastructure, tools, equipment, accessibility, manpower, servicing capabilities, utilities, local sourcing, etc. 
  • Develop skills within the service team to repair equipment outside of Micromec range in order to support the agricultural sector in equipment like tractors, ploughs, etc.

Requirements:

  • Minimum of 15 years experience in servicing agricultural equipment.
  • Degree / Diploma in Engineering 
  • Specialization or added qualification in agricultural mechanization preferable.
  • Knowledge of Equipment Assembly, Gas Welding, Arc Welding, Engine & Motor Assembly, Transformer, Lubrication, Machine Tooling

Measurable KPIs:

  • Ensure successful installation & commissioning of the equipment. 
  • Ensure all stakeholders are fully trained in operation, repair, maintenance & safety.  
  • Execute a comprehensive spares program encompassing criticality and availability. 
  • Create a network of servicing partners within a defined time/distance range.

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