Restructure the garage and put Standard Operating Procedures (SOP) in Place
Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
Ensure supplies are ordered for each job.
Assist with quoting, project management, materials purchasing and quality checks.
Ensure correct job numbers are used and that time records are correct.
Provide oversight and check job estimates.
Manage inward goods, checking quantities, dispatching goods and receipting invoices.
Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.
Act as a technical adviser on key projects and other areas of the business as requested.
Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Identify client’s needs and explain/demonstrate eGarage’ services to them, which may involve technical descriptions of products and the way they may be used.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Work with the Directors to investigate customer complaints and concerns arising from services rendered and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
Provide feedbacks to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business.
Improve the productivity of the Garage and increasing its clientele base.
Skills and Experience:
Engineering Trade Qualification
Strong interpersonal skills
Ability to work with people at various levels from shop floor to senior management
Can look beyond the initial customer enquiry and identify other business opportunities
Project management experience
People management skills
Computer literacy with Microsoft Office including Outlook, Word and Excel
Quality and productivity focused