Wellness Center Manager

Responsibilities:

Operations:

• Oversee the daily running of the gym, spa, and salon. 
• Ensure the facility is always clean, organized, and welcoming.
• Coordinate staff schedules and daily activities.
• Monitor stock levels and replenish supplies when necessary. 
• Manage appointments and bookings. 
• Ensure services start on time and clients are attended to promptly. 
• Prepare daily and weekly operational reports.

Customer Experience:

• Welcome clients warmly and professionally.
• Respond to calls, WhatsApp messages, and social media inquiries. 
• Handle customer complaints professionally and promptly. 
• Follow up with clients after appointments. 
• Encourage repeat visits and referrals.

Sales & Business Growth:

• Increase memberships, appointments, and repeat customers. 
• Promote gym memberships, spa treatments, salon services, and special offers. 
• Suggest creative campaigns and promotional ideas. 
• Build partnerships with nearby businesses, estates, and organizations.

Social Media & Marketing:

• Manage Instagram, Facebook, TikTok, and WhatsApp Business. 
• Create engaging daily content. 
• Capture photos and short videos for social media. 
• Respond to comments and messages. 
• Maintain a consistent online presence that reflects a premium brand.

Administration:

• Keep accurate client records. 
• Track inventory and sales. 
• Coordinate with vendors and suppliers. 
• Ensure operational standards are maintained across all departments.

Requirements: 

• Is smart, mature, and emotionally intelligent. 
• Has excellent spoken and written English. 
• Is respectful, courteous, and professional. 
• Has strong leadership and organizational skills. 
• Is confident interacting with clients. 
• Can solve problems without waiting to be told what to do. 
• Is comfortable using Microsoft Office, Google Workspace, and social media. 
• Has a good eye for aesthetics and presentation. 
• Is willing to learn and continuously improve.
• Experience in hospitality, beauty, fitness, wellness, customer service, or business operations. 
• Experience managing social media for a business. 
• Canva, CapCut, or basic content creation skills. 
• Sales or marketing experience.