Web Developer / Technical Support Officer

Responsibilities:

• Receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting web hosting-related issues with our current customers and helping them manage their account information.
• These customers need your help with issues that they cannot resolve on their own
• Directly with customers via telephone and email to troubleshoot products and/or services to facilitate the purchase of new products and/or services.
• When customers contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with the product/service.

Requirements:

• Minimum of a B.Sc. qualification.
• Minimum of 1 year of experience. 
• The candidate must have completed NYSC,
• The candidate should not be more than 30 years of age
• Use of Web development - PHP, Javascript, HTML5, CSS and also should be able to use the folowing(wordpress, joomla, Opencart)
• Written and verbal communication skills in the English language
• Dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Reliability to work assigned shifts and complete work as expected
• Experiences in the areas of technical support and customer service
• Proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Intrinsic motivation to put in 110%+ to provide an outstanding customer service experience