Waitress

Responsibilities:

• Welcome guests and provide courteous, professional service.
  
• Present menus, explain available meals and beverages, and take accurate orders.
  
• Serve food and drinks promptly and according to established service standards.
  
• Set, clear, and maintain tables before, during, and after service.
  
• Respond to guest requests, questions, and complaints professionally.
  
• Process payments and operate the POS system where required.
  
• Coordinate with the kitchen and rooftop/service team to ensure timely order delivery.
  
• Maintain cleanliness and hygiene within the dining and service areas.
  
• Monitor guest needs throughout their visit and provide appropriate assistance.
  
• Follow hotel policies, food safety requirements, and service procedures.

Requirements:

• Minimum of SSCE/WAEC or equivalent qualification.
  
• Previous experience as a Waitress, Server, or in a similar hospitality/customer service role is preferred.
  
• Basic knowledge of food and beverage service procedures.
  
• Experience using a POS system is an added advantage.
  
• Good communication and interpersonal skills.
  
• Must be well-groomed, courteous, and customer-focused.
  
• Ability to work flexible hours, weekends, and public holidays when required.

Core Skills:

• Excellent customer service and guest interaction.
  
• Food and beverage service.
  
• Taking and processing guest orders accurately.
  
• Menu knowledge and ability to make recommendations.
  
• Table setup, service, and clearing.
  
• Basic cash handling and POS operation.
  
• Food hygiene and safety practices.
  
• Complaint handling and problem-solving.
  
• Good communication, teamwork, and attention to detail.
  Ability to work efficiently in a fast-paced environment.

Performance Expectation:

• Provide prompt, courteous, and professional service to guests.
  
• Take orders accurately and ensure timely delivery.
  
• Maintain clean and properly arranged tables and service areas.
  
• Demonstrate good knowledge of menu items and available services.
  
• Handle guest requests and complaints professionally.
  
• Maintain compliance with hygiene, grooming, and service standards.
  
• Minimize order errors, delays, and avoidable customer complaints.
  
• Support other service staff during busy periods.