Waitress

Responsibilities:

• Welcome guests warmly and escort them to their tables where applicable.
• Present menus, explain menu items and daily specials, and make recommendations when requested.
• Take accurate food and beverage orders and communicate them promptly to the kitchen or bar.
• Serve food and drinks in a timely, courteous, and professional manner.
• Check on guests during their meals to ensure satisfaction and promptly address any concerns.
• Clear tables, remove used dishes, and reset tables for the next guests.
• Prepare dining areas before opening and ensure cleanliness throughout operating hours.
• Process customer payments accurately using cash, POS systems, or other approved payment methods.
• Issue receipts and maintain accurate records of transactions where required.
• Assist in setting up and closing the restaurant or dining area.
• Maintain high standards of personal hygiene and professional appearance.
• Ensure compliance with food safety, sanitation, and health regulations.
• Work closely with kitchen staff, bartenders, and supervisors to ensure smooth operations.
• Handle customer complaints politely and escalate complex issues to the supervisor or manager.
• Restock service stations with cutlery, napkins, condiments, and other dining essentials.
• Promote menu items, beverages, and special offers to increase sales where appropriate.
• Assist with banquet, catering, or special event service when required.
• Maintain cleanliness of tables, chairs, floors, and service areas.
• Follow all company policies, operational procedures, and safety guidelines.
• Perform any other duties assigned by the Supervisor or Restaurant Manager.

• Minimum of SSCE (Senior Secondary School Certificate Examination) or equivalent.
• Certification in Hospitality, Food Service, or Customer Service is an added advantage.
• Minimum of 1–2 years of experience as a Waitress, Server, or in a customer service role.
• Experience in a restaurant, hotel, lounge, café, or hospitality environment is preferred.
• Excellent customer service and hospitality skills.
• Strong verbal communication and interpersonal skills.
• Friendly, polite, and professional demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good organizational and time management skills.
• Strong attention to detail and accuracy when taking orders.
• Basic numeracy skills for handling bills and payments.
• Ability to operate a Point of Sale (POS) system is an added advantage.
• Good knowledge of food and beverage service procedures.
• Ability to remain calm and professional under pressure.
• Strong teamwork and collaboration skills.
• Good personal hygiene and grooming standards.
• Physical stamina to stand and walk for extended periods and carry food and beverage trays.
• Problem-solving skills and the ability to handle customer complaints professionally.
• Sales and upselling skills to promote menu items and increase revenue.
• Flexibility to work shifts, weekends, public holidays, and overtime when required.
• High level of honesty, integrity, reliability, and accountability.
• Commitment to maintaining a clean, safe, and welcoming dining environment.