Waiter
Job summary
We are seeking a Waiter / Waitress to deliver an elegant and attentive dining experience by presenting menus, taking accurate orders, serving food and beverages promptly, and ensuring each guest feels warmly looked after throughout service.
Job descriptions & requirements
Responsibilities:
- Welcome guests professionally, present menus, explain specials, and guide guests on food and beverage selections.
- Take accurate orders using the approved POS or order pads and communicate them clearly to the bar and kitchen teams.
- Serve food and drinks to Kalina's presentation standards, checking quality, timing, table setup, and guest satisfaction.
- Maintain clean, polished, and fully prepared stations, including side stands, cutlery, glassware, and condiment setup.
- Handle guest concerns calmly and escalate issues promptly where required.
- Process bills correctly, follow cash handling rules, and ensure tables are reset quickly after use.
Requirements:
- Previous restaurant or hospitality service experience preferred.
- Strong grooming, poise, communication, and guest service etiquette.
- Ability to work under pressure during peak periods while remaining courteous and detail-oriented.
- Basic numeracy and confidence with POS systems or order-taking processes.
- Minimum of HND
Important safety tips
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