Telemarketing Officer

Responsibilities:

• Make outbound calls to prospective students, parents, existing leads, referrals, and potential clients to promote CTN's services.
• Contact leads generated through social media, online enquiries, databases and other marketing channels.
  
• Explain CTN's study-abroad opportunities, admissions processes, visa assistance and training programmes clearly and professionally.
• Follow up consistently with interested prospects, dormant leads and individuals who have not yet committed and convert them to enrollments
• Identify prospective clients' needs, handle objections and encourage interested individuals to take the next step towards enrolment.
• Generate qualified leads, schedule consultations and drive prospective students towards application, registration and payment.
• Maintain accurate records of calls, conversations, follow-ups, objections and outcomes in CTN's CRM or designated tracking system.
• Submit daily call reports and meet assigned performance and conversion targets monthly.
• Represent CTN at marketing events, exhibitions, seminars, webinars, and outreach programmes.
• Conduct presentations and information sessions on international study opportunities and CTN's services.
• Recommend innovative approaches to expand CTN's market reach and attract new clients.

Requirements

• A bachelor's degree is an advantage.
• Previous 2 – 3 years' experience in telemarketing, telesales, outbound calling, customer service or sales is an advantage.
• Excellent verbal communication, persuasion and negotiation skills.
• Confidence in making high-volume outbound calls and speaking with prospective customers.
• Ability to handle objections, follow up persistently and work towards measurable targets.
• Basic computer skills and the ability to maintain accurate CRM records.
• Self-motivated, organized, professional and results-oriented.
• An interest in education consultancy, study-abroad services, or sales is an advantage.

Performance Targets:

• Daily call target: Minimum of 80–100 outbound calls.
• Weekly call target: Minimum of 400–500 outbound calls, subject to the approved work schedule.
• Daily follow-ups: Follow up with at least 20–30 existing leads, where available.
• Lead generation: Generate and record qualified prospects from outbound calling activities.
• Conversion: Work towards agreed weekly and monthly targets for consultations, enrolments, applications and paying students.
• Reporting: Submit daily activity reports showing calls made, calls answered, interested prospects, follow-ups scheduled and conversions achieved.
• Performance will be assessed based on call activity, lead quality, follow-up consistency, and actual progress and monthly enrolment and revenue targets.

Remuneration: NGN 250,000 – 300,000 Monthly (basic and performance-based)

What We Offer:

• Competitive remuneration based on experience and the company's approved compensation structure.
• Performance-based incentives and commission opportunities, subject to company policy.
  
• Practical experience in sales, customer acquisition and international education services.
• An opportunity to grow within a target-driven organization.