Telemarketing Lead (Spanish) – Customer Acquisition & Operations

Job Title: Telemarketing Lead (Spanish) – Customer Acquisition & Operations

Location: Remote (Preferred: Nicaragua, El Salvador, Philippines, Panama, Guyana)

Job Type: Full-time

Work Mode: Remote

Salary: Competitive (Based on Experience)

Company Description

Codelabprojects is a technology-driven company delivering innovative digital solutions across multiple industries. Our services include Business Process Outsourcing (BPO), Software Development, Digital Marketing, AI-powered business solutions, Web Development, and Technology Consulting. We partner with businesses globally to deliver high-quality customer engagement, operational support, and business growth solutions.

Role Overview

Codelabprojects is seeking a highly motivated and results-oriented Telemarketing Lead (Spanish) – Customer Acquisition & Operations to support outbound customer acquisition campaigns for Spanish-speaking markets. The successful candidate will be responsible for leading outbound cold-calling activities, generating qualified leads, engaging prospective customers, and supporting operational teams with Spanish-English interpretation whenever required.

The ideal candidate must be a fluent Spanish speaker with excellent verbal communication skills, strong persuasion abilities, and experience in outbound telemarketing or customer acquisition. Candidates residing in Nicaragua, El Salvador, Panama, Guyana, or the Philippines are strongly encouraged to apply.

Key Responsibilities

• Conduct high-volume outbound cold calls to prospective customers in Spanish-speaking markets.
• Generate qualified leads and schedule appointments for the sales team.
• Promote the company's products and services professionally while identifying customer needs.
• Build rapport with prospective customers and maintain a positive customer experience throughout the sales process.
• Meet or exceed daily, weekly, and monthly call, lead generation, and conversion targets.
• Maintain accurate records of customer interactions, call outcomes, and follow-up activities using the company's CRM system.
• Follow approved sales scripts while adapting conversations to customer needs where appropriate.
• Provide Spanish-English interpretation support during meetings, client engagements, onboarding sessions, and operational activities when required.
• Translate verbal conversations and basic business communications accurately and professionally.
• Collaborate with sales, operations, and customer support teams to improve customer acquisition strategies.
• Prepare reports on call performance, lead generation, and customer engagement activities.
• Stay informed about the company's products, services, and industry developments to communicate value effectively.
• Carry out any other duties assigned by Management.

Qualifications & Requirements

• Fluency in Spanish and English (spoken and written) is mandatory.
• Native or near-native Spanish proficiency with excellent pronunciation and communication skills.
• Minimum of 2 years' experience in telemarketing, outbound sales, customer acquisition, call center operations, or business development.
• Proven experience handling outbound cold-calling campaigns.
• Strong persuasion, negotiation, and objection-handling skills.
• Experience using CRM systems and telemarketing software.
• Excellent listening, interpersonal, and customer service skills.
• Ability to interpret conversations accurately between Spanish and English when required.
• Strong organizational skills with the ability to manage multiple customer interactions efficiently.
• Self-motivated, target-driven, and capable of working independently in a remote environment.
• Reliable internet connection, quiet workspace, and suitable equipment for remote work.

Preferred Candidate Profile

Candidates currently residing in any of the following countries are strongly preferred:

• Nicaragua
• El Salvador
• Panama
• Guyana
• Philippines

Candidates from other Spanish-speaking countries with native or fluent Spanish proficiency are also encouraged to apply.

Key Competencies

• Fluent Spanish & English Communication
• Outbound Cold Calling
• Telemarketing & Lead Generation
• Customer Acquisition
• Sales & Negotiation
• Customer Relationship Management (CRM)
• Spanish-English Interpretation
• Communication & Interpersonal Skills
• Target Achievement
• Problem Solving & Adaptability

Benefits

• Opportunity to work with an international technology-driven company.
• Fully remote work environment.
• Professional development and career growth opportunities.
• Exposure to global customer acquisition and BPO operations.
• Performance-based incentives.

Application Process

Interested candidates should send their CV to hr@codelabprojects.com using:

Subject: Telemarketing Lead (Spanish) – Customer Acquisition & Operations

• Candidates may also apply using the Quick Apply option where available.

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