Responsibilities:
Telemarketing & Sales Generation:

Conduct daily outbound calls to prospects, businesses, event planners, corporates, schools, churches, and government agencies to generate new sales leads for printing services.
Present and promote Skimake Prints’ products and services professionally to close sales or book appointments.
Qualify leads and move them through the sales pipeline (from cold calls to warm leads and conversions).
Achieve weekly and monthly sales targets and call quotas.
Follow up on marketing campaigns (digital ads, social media leads, website inquiries) via phone.
Handle inbound calls and convert inquiries into orders.

CRM Management:

Own and manage the company’s CRM system (HubSpot, Zoho, or similar) – ensure all customer and prospect data is accurate, up-to-date, and well-organized.
Segment customers and leads for targeted follow-up campaigns.
Track all telemarketing activities, call outcomes, and sales interactions in the CRM.
Generate regular reports on call performance, conversion rates, lead sources, and sales pipeline.
Set up automated workflows, email sequences, and reminders to improve customer engagement and retention.
Analyze CRM data to identify upsell/cross-sell opportunities and reduce customer churn.

Customer Relationship & Support:

Build and maintain strong relationships with new and existing customers.
Provide excellent pre- and post-sales support via phone and email.
Gather customer feedback and relay insights to the marketing and operations teams.
Support the execution of loyalty programs and customer retention initiatives.

Requirements: