Telemarketer and Customer Support Officer

Responsibilities:

Telemarketing & Sales Support:

• Conduct outbound calls to promote IJM Global products and services.
• Generate qualified leads and schedule product demos/webinars.
• Follow up on prospects from marketing campaigns, referrals, and cold calls.
• Meet weekly and monthly sales call/lead generation targets.
• Field Visitation

Customer Support:

• Respond to customer inquiries via phone, email, live chat, and social media.
• Provide product/service information and guide customers through solutions.
• Assist customers with account setup, troubleshooting, and service onboarding.
• Escalate complex issues to senior support or technical teams.

Digital Tools & Communication:

• Schedule and manage Google Meet sessions for client demos and support.
• Use remote screen control tools (e.g., AnyDesk, TeamViewer) to resolve client issues.
• Assist in Zoho Webinar sessions for customer training and product presentations.
• Update and maintain accurate records in the company CRM system (Zoho CRM).

Feedback & Reporting:

• Document customer feedback and suggest improvements.
• Prepare daily/weekly reports on calls, leads, and customer interactions.
• Support team initiatives to improve customer experience and retention.

Measures of Success:

• Sales & Lead Generation and Customer Satisfaction.
• Response & Resolution.
• Customer Retention and Tool Proficiency.

Requirements:

• Minimum of an OND qualification
• Minimum of 1 year of experience
• Excellent communication and presentation skills
• Persistent and results-oriented