Tele Sales Representative
Easy apply
New
Job summary
The Sales Representative is responsible for attending to all assigned customer inquiries and leads, following them up via calls, WhatsApp, and messages, and converting them into paying customers.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to all assigned leads promptly
- Call, message, and follow up customers until conversion
- Convert leads into buyers for:
- Products
- Distributor packages
- Contract manufacturing
- Stockist packages
- Trainings and programs
- Explain products, pricing, and offers clearly
- Handle objections professionally
- Follow approved sales scripts and pricing
- Ensure no assigned lead is abandoned
- Update sales status for every lead
- Report daily sales activities to Sales Manager
Requirements:
- Minimum of OND / HND / BSc (any discipline)
- Sales or customer service certification is an advantage
- 1–3 years experience in sales, tele sales, or customer service
- Experience in online sales or WhatsApp selling is an advantage
- Strong communication skills
- Phone and WhatsApp selling skills
- Persuasion and negotiation
- Objection handling
- Basic CRM or record-keeping skills
- Sales psychology
- Follow-up discipline
- Active listening
- Emotional intelligence
- Closing techniques
- Customer relationship skills
KPIs:
- 100% follow-up on assigned leads
- Response time to new leads: within 5–10 minutes
- Minimum daily conversion activity logged
- Daily sales report submission
- Weekly lead-to-customer conversion tracking
- Follow-up completion on pending leads
- Weekly sales performance review
Monthly Target:
- 200 successful order deliveries / conversions or N5m in sales
- Conversion Rate Benchmarks:
- Below 40% → Very Poor
- 40% – 49% → Not Acceptable
- 50% – 69% → Acceptable / Good
- 70% – 79% → Very Good
- 80% – 100% → Excellent
Minimum acceptable conversion rate: 70% Anything below 60% is not acceptable
Behavioral expectations:
- High sense of responsibility
- Zero tolerance for abandoned leads
- Result-driven mindset
- Professional communication at all times
- Respect for customers and company policies
- Accountability for assigned leads.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
