Tele sales / Customer Services Representative

Responsibilities:

• Attend to all assigned leads promptly
• Call, message, and follow up customers until conversions
• Trainings and programs
• Explain products, pricing, and offers clearly
• Handle objections professionally
• Follow approved sales scripts and pricing
• Ensure no assigned lead is abandoned
• Update sales status for every lead
• Report daily sales activities to the sales manager

Requirements:

• Minimum of an OND in any discipline
• Sales or customer service certification is an advantage
• 1–3 years of experience in sales, telesales, or customer service
• Experience in online sales or WhatsApp selling is an advantage
• Strong communication skills
• Phone and WhatsApp selling skills
• Persuasion and negotiation
• Objection handling
• Basic CRM or record-keeping skills
• Sales psychology
• Follow-up discipline
• Active listening
• Emotional intelligence
• Closing techniques
• Customer relationship skill 

KPIs:

• 100% follow-up on assigned leads
• Response time to new leads: within 5–10 minutes
• Minimum daily conversion activity logged
• Daily sales report submission
• Weekly lead-to-customer conversion tracking
• Follow-up completion on pending leads
• Weekly sales performance review
• Monthly Target:
• 200 successful order deliveries / conversions or N5m in sales

Conversion Rate Benchmarks:

• Below 40% → Very Poor
• 40% – 49% → Not Acceptable
• 50% – 69% → Acceptable / Good
• 70% – 79% → Very Good
• 80% – 100% → Excellent
• Minimum acceptable conversion rate 70%
• Anything below 60% is not acceptable

Behavioral Expectations:

• High sense of responsibility
• Zero tolerance for abandoned leads
• Result-driven mindset
• Professional communication at all times
• Respect for customers and company policies
• Accountability for assigned leads