Technology, LMS & Portal Administrator

Responsibilities:

• Administer, configure, and maintain the Learning Management System (LMS) and programme portal to ensure optimal performance, reliability, and user accessibility.
• Manage user accounts, roles, permissions, and access controls, ensuring secure and appropriate access for beneficiaries, trainers, staff, and stakeholders.
• Provide first- and second-line technical support by troubleshooting system issues, resolving user queries, and ensuring timely issue resolution.
• Monitor system performance, availability, and functionality, proactively identifying and resolving technical issues to minimise downtime.
• Support system integrations, software upgrades, platform enhancements, and the implementation of new digital solutions to improve programme delivery.
• Monitor system security, implement data protection measures, and ensure compliance with organisational policies, donor requirements, and applicable data privacy regulations.
• Perform routine system maintenance, backups, disaster recovery testing, and recovery checks to ensure business continuity and data integrity.
• Develop, maintain, and monitor system dashboards, reports, and analytics to support programme monitoring and decision-making.
• Collaborate with programme teams to configure courses, upload learning content, manage assessments, and support online learning activities.
• Liaise with software vendors, IT service providers, and external consultants to resolve platform-related issues and coordinate system improvements.
• Develop and maintain technical documentation, user manuals, standard operating procedures (SOPs), and knowledge resources for system users.
• Deliver user onboarding, training, and technical guidance to staff, trainers, and beneficiaries to promote effective use of the LMS and programme portal.
• Monitor system usage, user engagement, and platform performance, recommending enhancements to improve user experience and operational efficiency.
• Ensure all technology systems support programme objectives and comply with donor reporting, audit, and governance requirements.
• Perform any other duties assigned to support the successful implementation of the iDICE BPO South-West Programme.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
• Minimum of 4 years' experience in systems administration, LMS administration, IT support, or platform management.
• Experience administering Learning Management Systems (e.g., Moodle, Canvas, TalentLMS, Blackboard) or similar digital learning platforms is highly desirable.
• Experience working on donor-funded programmes, workforce development initiatives, or within the BPO sector is an added advantage.
• Experience working on donor-funded programmes, workforce development initiatives, or within the BPO sector is an advantage.
• Proficiency in Learning Management Systems, Microsoft Office Suite, and digital collaboration platforms.
• Knowledge of data security, system administration, and cloud-based applications is desirable.
• Ability to work effectively in a hybrid, fast-paced environment and travel within the South-West region as required.

 Technical Skills:

• Learning Management System (LMS) administration
• Systems and portal administration
• User access and identity management
• Technical troubleshooting and helpdesk support
• System security, backups, and disaster recovery
• System integrations and platform configuration
• Dashboard reporting and data management
• Microsoft Office Suite and digital collaboration tools

Core Competencies:

• Strong technical and analytical skills
• Excellent problem-solving and troubleshooting abilities
• Effective communication and user support skills
• Stakeholder and vendor management
• Planning and organisational skills
• Attention to detail and accuracy
• Integrity and accountability
• Teamwork and collaboration
• Continuous learning and innovation

Key Performance Indicators (KPIs):

• LMS and programme portal system availability and uptime
• Timely resolution of technical support requests
• User satisfaction with system performance and support services
• Accuracy and security of system administration and user management
• Compliance with donor, data protection, and organisational requirements
• Timeliness and quality of system reporting and documentation
• Successful implementation of system enhancements and upgrades
• Continuous improvement of platform performance and user experience