Technical Support Officer

Responsibilities:

• Provide first and second-level technical support to users and clients.
• Troubleshoot hardware, software, network, and application-related issues.
• Monitor system performance and escalate unresolved issues appropriately.
• Assist in system testing, deployments, and maintenance activities.
• Maintain accurate logs of incidents, requests, and resolutions.
• Support onboarding and setup of staff systems and devices.
• Collaborate with engineering and product teams to resolve technical issues.
• Ensure timely response and adherence to support SLAs.
• Prepare technical documentation and user guides where necessary.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of proven experience in Technical Support, IT Support, or Help Desk roles.
• Good understanding of networking, operating systems, and troubleshooting techniques.
• Experience supporting fintech products or payment platforms is an added advantage.
• Knowledge of ticketing/support systems and remote support tools.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Benefits:

• Competitive salary.
• Career growth opportunities.
• Collaborative work environment.
• Exposure to innovative fintech solutions.