Technical Support Associate

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, storage devices, power systems, security systems, audio-visual systems, smart home and office systems, and other intelligent building solutions.
• Troubleshooting and repairing hardware and software issues related to the systems above.
  
• Updating and maintaining managed systems and networks.
  
• Providing technical support to customers and clients.
  
• Assisting with the design and implementation of technology solution projects.
  
• Testing and evaluating new technology.
  
• Training other team members on new technologies and systems.
  
• Clients and SLA management.
  
• Sourcing and procurement of devices and equipment from open market and OEMs value-added resellers

Requirements:

• The minimum academic qualification of an OND certificate, although HND and BSc holders are also welcome to apply. Priority will be given to current NYSC members seeking a quick advancement opportunity.
• Good communication skills, both written and verbal.
  
• Self-motivated with the ability to work under pressure and under your own initiative.
  
• Problem-solving skills, analytical skills, and the ability to make informed decisions quickly and correctly too.
  
• Documentation and stakeholder management skills as the suitable candidate will be required to work closely with a complex stakeholder group such as Technical Directors, Procurement team, Business Development team, Client’s representatives, and Process Owners from the client’s side.
  
• Knowledge of process improvement and validation.
  
• Ability to investigate and identify technological and business trends
  
• General technical skills ranging from knowledge of basic electricity, computer systems, tools, and equipment handling, and use.