Sales Team Lead
Job summary
We are seeking a proactive and sales-driven Customer Service & Sales Lead to supervise the CSR team, drive sales and improve customer retention.
Job descriptions & requirements
Responsibilities:
- Supervise the customer service team.
- Convert enquiries into sales and follow up on leads.
- Drive repeat business and catering sales.
- Upsell products and manage key customers.
- Monitor sales targets and KPIs.
- Resolve customer issues and prepare sales reports.
Requirements:
- HND in Business Administration, Marketing, Sales, Communications or a related field.
- 1–2 years’ experience in sales or customer service.
- Strong communication, negotiation, and follow-up skills.
- Target-driven with good computer/CRM skills.
- Food, hospitality, events, or catering experience is an advantage.
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