Team Performance Supervisor

Responsibilities:

Performance Monitoring & Management:

• Track and evaluate team performance against KPIs and operational targets.
• Prepare weekly and monthly performance reports for management review.
• Identify performance gaps and implement corrective action plans.
• Conduct periodic performance appraisals and feedback sessions.

Operational Supervision:

• Supervise daily team activities to ensure workflow efficiency.
• Ensure tasks are executed in accordance with company policies and SOPs.
• Monitor attendance, punctuality, and adherence to workplace standards.
• Coordinate task allocation and workload distribution.

Team Leadership & Development:

• Provide guidance, coaching, and mentorship to team members.
• Facilitate onboarding and training of new staff.
• Promote teamwork, accountability, and professional conduct.
• Address team conflicts and escalate disciplinary matters when necessary.

Compliance & Quality Control:

• Ensure compliance with internal policies and regulatory requirements.
• Conduct quality assurance checks to maintain service or product standards.
• Implement process improvement initiatives to enhance productivity.

Reporting & Communication:

• Maintain accurate records of team activities and outcomes.
• Communicate performance updates and operational issues to senior management.
• Collaborate with HR on performance improvement plans and disciplinary procedures.

Problem Solving & Risk Management:

• Identify operational risks and recommend mitigation strategies.
• Troubleshoot workflow bottlenecks and implement solutions.
• Ensure timely resolution of performance-related issues.

Requirements:

• Bachelor’s degree in Business Administration, Management, Human Resources, or related field (or equivalent experience).
• 3 years of Hr, or supervisory experience.
• Strong analytical and performance management skills.
• Excellent leadership, communication, and interpersonal abilities.
• Proficiency in MS Office and performance tracking tools.
• Ability to work under pressure and meet deadlines.

Competencies:

• Leadership & Accountability
• Decision-Making & Critical Thinking
• Performance Analysis
• Conflict Resolution
• Organizational & Time Management Skills
• Integrity & Professionalism