Team Lead, Network & Collaboration

• Design and Configuration of routing and switching equipment
• Design and Configuration of voice services (IP/Traditional; On-premises/Hosted)
• Design and Configuration of Telepresence Solutions
• Design and Configuration of Contact Center Solutions
• Design and Configuration of Multimedia Solutions
• Design and Configuration of Collaborative Solutions
• Design and Configuration of Wireless Solutions
• Design and Configuration of Enterprise Mobility Solutions
• Design and Configuration of Network, Systems, and Application Monitoring Solutions
• Remote support of on-site engineers and end users/customers
• Remote troubleshooting and fault-finding when issues occur
• Provide Level-1/2 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Speaking with customers via email and phone for initial requirement capture
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with the technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address the complex business, organizational, and technical issues.
• Provide Professional network security knowledge; participate in proposing and developing network security solutions
• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing, and make recommendations for corrective actions
• Take overall responsibility for ensuring the availability, performance, and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
• Plan, monitor, and control projects using either the PMBOK/PRINCE2 methodology

Requirements:

• CNP (Cisco Certified Network Professional)
• CCNP – Collaboration (Cisco Certified Network Professional - Security ITIL, Sophos Certified Engineer)
• Good at organizing and multitasking, and prioritizing under pressure
• Able to explain technical problems in simple terms, work well with people, and willing to travel
• In-depth knowledge of the four network types (LAN, WAN, MAN, and GAN)
• Analytical and problem-solving ability
• Team lead skills and the ability to work comfortably with different teams
• clients and groups of staff across an organization
• and Organizational skills, with the ability to prioritize your workload
• Proven hands-on network engineering experience
• CCNP or higher
• In-depth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring
• network diagnostic and network analytics tools.

Location: Lagos