Supply Operations Manager

About the Job

In Africa’s rapidly evolving urban centers, the gap between fragmented, informal transport and the needs of a modern workforce is immense. Our client is bridging this gap by building a tech-driven transportation ecosystem that prioritizes safety, reliability, and sustainability. The Supply Operations Manager is the architect of the platform's engine. This role goes far beyond simple vendor management; it is a strategic leadership position focused on building a "green" fleet and empowering vehicle partners to scale from single-unit owners into sophisticated fleet operators. You will own the supply lifecycle end-to-end, ensuring that as the company grows, the vehicle ecosystem is profitable, efficient, and future-proof. If you are a high-performer who thrives at the intersection of logistics, partner development, and environmental impact, this is your mandate.

Our client is a leading technology-driven mobility company revolutionizing how people move in African cities. They provide safe, affordable, and comfortable shared mobility solutions designed to reduce traffic congestion and contribute to more sustainable urban environments. By leveraging a robust tech stack, they connect professionals and businesses to a seamless commuting experience.

As the Supply Operations Manager, you will lead the vehicle supply ecosystem, taking full ownership of supply growth, partner retention, and fleet sustainability goals. You are responsible for ensuring a 98% trip fulfillment rate while maintaining a healthy, profitable, and technologically-engaged partner network.

Key Responsibilities:

• Supply Growth & Green Strategy: Lead acquisition teams to onboard new vehicle partners and aggressively source energy-efficient vehicles (CNG, Hybrid, EV) to reduce carbon footprint and costs.
• Partner Capacity Building: Develop "Growth Playbooks" and workshops to help partners implement fleet management best practices and scale their operations.
• Operational Excellence: Maintain a 98% fulfillment rate and secure fuel-efficient vehicles to optimize margins for both the company and its partners.
• Strategic Initiatives: Spearhead the launch of a dedicated Fleet Academy, incorporating modules on eco-driving and energy-efficient maintenance.
• Relationship Management: Manage the retention team to build lasting partnerships, aiming for a 90% retention rate through regular business reviews.
• Product & Data Utilization: Drive 100% adoption of internal pricing tools and ensure at least 90% of active partners utilize the digital partner dashboard.

Ideal Candidate Profile:

• Experience: Minimum of 7 years in Operations Management, Logistics, or Supply Chain, with at least 2 years in a management role.
• Skill Set: Strong vendor negotiation skills and experience managing third-party transport operators.
• Analytical Rigor: Proficiency in using data to track fuel efficiency, fleet utilization, and partner profitability.
• Tech Savvy: Experience with route optimization software and fleet management systems.
• Growth Mindset: Proven background in account management or business development where you helped partners grow their businesses.
• Education: Bachelor's Degree Minimum

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