Supervisor
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New
Job summary
The Supervisor will manage the full cycle of the customers' dining experience, acting as the primary link between the kitchen and the customer to ensure excellent customer service and satisfaction
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
Rotating Schedule
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Supervise
all daily operations within the outlet, e.g product display, service delivery,
customer care, and cleanliness.
- Make sure food is served and displayed according to company portion sizes and presentation standards.
- Ensure all customers are attended to promptly, courteously, and professionally
- Handle
and resolve customer complaints or escalate unresolved issues to management
- Conduct regular hygiene and cleanliness checks in dining areas, kitchen, restrooms, and staff areas.
- Lead by example, ensuring staff punctuality, discipline, and grooming
- Conduct daily opening and closing checks and ensure that all equipment is working properly
- Report performance metrics, customer feedback, operational issues, and staff concerns to management.
Requirements:
- Minimum of a BSC degree
- Minimum of 2 years' experience in a similar role
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