Responsibilities

Review, verify, and submit student applications accurately and within agreed timelines, ensuring all required documents are complete.
Monitor offer requests and liaise with partner institutions to ensure timely issuance of conditional and unconditional offers.
Track application progress, maintain accurate records in the CRM, and provide regular updates to applicants.
Respond promptly to student inquiries via email, phone, and other channels, providing clear guidance throughout the admissions process.
Process and monitor student tagging requests to ensure compliance with institutional requirements and deadlines.
Monitor CAS timelines, guide students through Pre-CAS requirements, and provide support on visa-related processes.
Verify academic credentials and supporting documents to ensure applicants meet institutional entry requirements.
Review financial documents and bank statements to confirm compliance with university and visa requirements.
Attend to walk-in inquiries, assess student needs, and recommend suitable study options and pathways.
Work closely with counsellors, marketing teams, and partner institutions to achieve recruitment targets and ensure a seamless student experience.

Requirements

Bachelor's degree in Education, Business Administration, Marketing, Public Relations, or a related field.
Minimum of 1–2 years' experience in a similar role within a study abroad agency, public relations, or customer support.
Strong understanding of international admissions processes and student visa requirements.
Excellent verbal and written communication skills.
Exceptional customer service and relationship management skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple applications and deadlines simultaneously.
Proficiency in CRM systems and Microsoft Office Suite.

Technical Skills

Advanced proficiency in Microsoft PowerPoint is required.
Strong working knowledge of Microsoft Excel, Word, Outlook, and Teams.
Experience using admissions portals, CRM systems, and virtual communication tools.

Preferred Attributes: