Student Counsellor / Admissions Officer

Responsibilities:

Student Counselling & Admissions:

• Counsel prospective students on suitable study destinations, courses, universities, entry requirements, tuition fees and application timelines.
• Guide students through university applications, documentation, admissions requirements and subsequent processes, including offer letters, tuition deposits and CAS.
• Prepare applications, personal statements, recommendation letters and document submissions
• Review application documents for completeness and accuracy, submit applications through authorised channels, and monitor progress until the relevant stages are completed.
• Guide students through visa application procedures and financial requirements
• Respond professionally to student enquiries via telephone, WhatsApp, email and other approved channels.

Student Recruitment & Follow-Up:

• Contact prospective students, follow up on enquiries and convert leads into consultations, applications and enrolments.
• Carry out recruitment campaigns, information sessions, webinars and referral activities.
• Work towards agreed individual and team targets for consultations, applications, student enrolments and visas

CRM & Application Management:

• Maintain complete, accurate and up-to-date student records in CTN's designated CRM.
• Record calls, consultations, correspondence, application updates, tasks and follow-up reminders promptly.
• Track student progress, application deadlines, outstanding requirements, offers and tuition deposits.
• Ensure all assigned tasks are completed on time and student activities are properly documented.
  

Compliance & Professional Standards:

• Verify admissions information against official university sources before advising students.
• Provide appropriate guidance on visa processes, visa approval, and refer students to official or authorized sources for immigration advice where required.
• Maintain professional relationships with students, parents, universities and external partners.

Reporting & Team Collaboration:

• Prepare regular reports on enquiries, consultations, applications, offers and enrolment progress.
• Monitor caseloads and performance against agreed targets, identifying challenges and recommending improvements.
• Collaborate with management and the marketing team to improve student recruitment, application progression and conversion rates.
• Attend meetings, training sessions and performance reviews as required.

Requirements:

• Bachelor's degree in any relevant discipline.
• 2 - 3 years of relevant experience in admissions, visa processing, or study abroad consultancy.
• Strong knowledge of visa and immigration procedures.
• Excellent attention to detail and documentation skills.
• Strong communication, problem-solving, and decision-making skills.
• Excellent time management and organisational skills.
• Strong customer service orientation, persuasion and follow-up skills
• Good IT skills, including Microsoft Word, Excel, email and online application portals; CRM experience is an advantage.
• Ability to work independently and collaboratively in a target-driven environment.
• High levels of integrity, professionalism, confidentiality and accountability.

Preferred Experience:

• Experience working in a study abroad consultancy.
• Experience processing student visa applications for the UK, Canada, USA, or Australia.
• Experience managing university or college admissions applications.
• Experience working with multiple partner institutions and clients.

Key Performance Indicators (KPIs):

• Meeting Visa approval targets.
• Application processing time.
• Client satisfaction rate.
• Documentation error rate.
• Meet targets on successful student enrolments.
• Number of completed and successfully processed applications.
• Compliance with processing timelines.

Remuneration: NGN 250,000 – 300,000 Monthly (basic and performance-based)

Benefits:

• Competitive salary based on experience level.
• Commission and incentives based on performance.
• Career growth and professional development opportunities.
• Regular training on new visa policies and travel trends.