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3 weeks ago

Job Summary

The Store Manager is responsible for the overall operation and performance of the store. The role focuses on maximizing sales, ensuring excellent customer service, managing staff, and maintaining a smooth and efficient store environment.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Develop and implement strategies to increase sales and meet revenue goals.
  • Plan and execute promotional events or marketing campaigns.
  • Monitor industry trends and competitors to identify opportunities for growth.
  • Create a welcoming and positive environment for customers.
  • Address customer inquiries, concerns, and feedback promptly and professionally.
  • Train staff to deliver exceptional customer service.
  • Schedule employees and manage work routines to ensure adequate coverage during peak hours.
  • Conduct performance evaluations and provide constructive feedback.
  • Stay informed about market trends, customer preferences, and competitor activities to make informed business decisions.
  • Implement and enforce safety measures to protect customers, staff, and store assets.


Requirements:

  • Minimum academic qualification of HND/BSc in business administration or any related discipline.
  • Minimum of 2 - 3 years of proven work experience in a managerial role.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
  • Excellent communication skills, both written and verbal.
  • Knowledge of health and safety regulations and food handling practices.
  • Familiarity with inventory management and ordering processes.
  • Ability to work in a fast-paced environment.
  • Must be able to collaborate effectively with team members and stakeholders.


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