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1 month ago

Job Summary

The E-Commerce Manager drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology, and infrastructural plans. The E-Commerce Manager drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology, and infrastructural plans. The candidate is also responsible for generating data-driven commercial insights and managing relationships with partners for the business. The E-Commerce Manager works in a fast-paced, digitally centric environment where he/she oversees the end-to-end commercialization and operationalization of the E-Commerce business.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Analyze new market trends, business opportunities and market segments in global and local landscape
  • Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI.
  • Analyze service quality and customer satisfaction.
  • Assess potential partnership prospects.
  • Define and revise order fulfilment policies and procedures.
  • Design business questions to be used for data mining and analysis.
  • Develop a service recovery framework.
  • Develop and implement roadmap for online store's functionality.
  • Develop service operations.
  • Develop, manage, and measure performance of technology vendor relationships
  • Drive e-commerce sales performance.
  • Encourage service innovation.
  • Generate ideas and strategies based upon data-driven insights and recommendations.
  • Implement e-commerce strategic and tactical programmes.
  • Manage and review e-commerce operations and processes.
  • Manage customer retention and loyalty programmes.
  • Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
  • Manage the procurement and implementation of new technologies.
  • Measure order fulfilment and customer satisfaction performance.
  • Monitor and review data mining and analytics tools.
  • Process new orders and ship successfully
  • Monitor all product shipments and progress.
  • Manage relationships between company and its suppliers.
  • Generating Purchase orders for approval by management when stock volumes deplete
  • Generating sales  performance reports  to management upon request
  • Managing all interactions and relationships with e-commerce platforms the company trades on.

 

Skills, Knowledge, and Experience:

  • Minimum 3 - 5 years’ experience in a similar role
  • Bachelor’s degree in computer science or similar field.
  • Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels.
  • Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.
  • Completion of a pertinent sales qualification is preferred.
  • Extensive experience as an e-commerce manager.
  • Demonstrable track record of devising sales-enhancing strategies.
  • Sound knowledge of prevailing procedures and techniques in e-commerce.
  • Unmatched supervision, research, and troubleshooting skills.
  • Exceptional consulting and quality assurance abilities.
  • Ability to tackle the demands of ever-evolving technological implements with ease.
  • Good knowledge of ICT industry
  • Experience in sales  related role


Behavioral Competencies:

  • Ability to work under pressure and multitask effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail
  • Persuasive.


Location: Lagos State / Lekki (ON-SITE)



 

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