Spa Manager

Responsibilities:

• Oversee the daily operations of the spa to ensure efficient service delivery and a relaxing environment for clients.
• Supervise and coordinate massage therapists, beauty therapists, receptionists, cleaners, and other spa personnel.
• Manage appointments, reservations, treatment schedules, and customer inquiries.
• Ensure clients receive professional, personalized, and high-quality spa services.
• Develop staff schedules, assign responsibilities, and monitor employee performance.
• Train staff on customer service, professional conduct, hygiene, and service standards.
• Monitor inventory and ensure adequate availability of spa products, oils, towels, equipment, and other supplies.
• Maintain a clean, hygienic, safe, and well-organized spa environment.
• Handle customer feedback, complaints, and service issues professionally.
• Develop strategies to attract new clients, retain existing customers, and increase spa revenue.
• Coordinate promotional campaigns, membership packages, discounts, and special offers.
• Monitor revenue, expenses, sales performance, and operational costs.
• Prepare regular operational and financial performance reports for management.
• Ensure spa equipment is properly maintained and report faults for timely repairs.
• Enforce health, safety, sanitation, and hygiene procedures in line with applicable standards.
• Maintain accurate records of appointments, customer preferences, inventory, sales, and staff activities.
• Build strong relationships with clients and encourage repeat bookings through excellent service.
• Perform other related duties assigned by management.

Requirements:

• Minimum qualification of an OND.
• 2 years of previous experience in a similar role.