Spa Manager
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Job summary
We are seeking an experienced and results-driven Spa Manager to oversee the daily operations of our spa, ensuring exceptional customer experience, operational excellence, team leadership, and achievement of business targets.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee the day-to-day operations of the spa and ensure smooth service delivery.
- Lead and supervise the branch team to achieve operational and revenue targets.
- Ensure excellent customer service and promptly resolve client concerns.
- Monitor facility maintenance, cleanliness, and compliance with company standards.
- Manage branch inventory, budgets, reports, and operational performance.
- Coordinate staff training and ensure adherence to company policies and procedures.
Requirements:
- A minimum of 4 years' relevant experience in spa, hospitality, or operations management.
- A minimum of a Bachelor's degree in Business Management or a related field.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer relationship management skills.
- Knowledge of spa operations, hospitality, or retail management is an added advantage.
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