Solutions Architect

Responsibilities:

• Speaking with customers via email, phone, and physical meetings for initial requirement capture
• Strong knowledge of Compute, Backup/DR, System, and Microsoft Solutions.
• Knowledge of Network, Wireless, Collaboration, and Security Solutions.
• Maintain strong relationships with OEMs, in-market field sellers, and partners in your area of concentration.
• Keep up to date with various OEM product announcements and sales incentives, and programs under your area of coverage.
• Support the sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the Presales Lead or the Sales Lead.
• Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channels, or teams supported
• Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Builds relationships, especially on the C-level, with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
• Design and implementation of new solutions and improving the resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal network,s and participating in professional organizations
  
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with the technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the team lead in preparing and implementing annual work and resource plans; supporting their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address complex business, organizational, and technical issues
• Support of on-site engineers and end users/customers
• Provide Level 2/3 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Configure and install various network devices and services as may be required
• Perform maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations
• Investigate and resolve problems for services within your own area of responsibility; communicate with colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
• Liaise with vendors and other IT personnel for problem resolution
• Other duties may be assigned by your supervisor and management

Requirements:

• VCP/MSCE/ITIL/NPP
• Hands-on experience with monitoring
• Compute System diagnostic and computer system analytics tools.
• Virtualization Certificate (VMware/Microsoft/Nutanix/RedHat)
• Storage Certificate (DellEMC/IBM/NETAPP)
• Server Certificate (DellEMC/IBM/HPE)
• Cloud Certificate (AWS/Azure/Oracle/Google)
• Backup Solution Certificate (CommVault/Veeam/Quest/IBM/DellEMC/Symantec/Veritas)
• Network Certificate (Cisco/Fortinet/Brocade)
• ITIL

Location:  ABUJA