Solution Support Engineer
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Job summary
Provide high-level technical support, implementation, and troubleshooting for complex software or hardware systems. They bridge the gap between clients and engineering teams by diagnosing issues, configuring customized solutions, improving system performance, and ensuring high customer satisfaction, often acting as a front-line technical expert.
Min Qualification:
OND
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Troubleshooting and Issue Resolution
- Solution Implementation
- System Monitoring and Maintenance:
- Patching and Upgrades
- Customer Support & Communication
- Documentation & Knowledge Base
- Cross-functional Collaboration
- Technical Knowledge:Working knowledge of SQL for database querying, scripting languages (e.g., Python, PowerShell), OS knowledge (Linux/Windows), network troubleshooting and understanding of cloud platforms.
- Product Knowledge:Working knowledge of Operating Systems Administration (Windows & Linux), database management systems (MS SQL Server, MySQL & Postgres), and public cloud infrastructure (AWS, Microsoft Azure etc.).
- Proficiency in Microsoft Office Suite
Requirements:
- A minimum of an OND
- An intern or a fresh graduate
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