Service Operations Specialist

Responsibilities:

• Implement and maintain monitoring solutions to track system health, availability, performance, and reliability.
• Monitor system logs, metrics, alerts, and dashboards to identify performance issues and potential failures.
• Detect, investigate, troubleshoot, and resolve system incidents promptly.
• Perform root cause analysis on recurring incidents and implement measures to prevent future occurrences.
• Develop and maintain automation scripts to streamline operational processes and reduce manual tasks.
• Support proactive performance management by identifying system bottlenecks, capacity issues, and potential risks.
• Manage and monitor cloud infrastructure and services across relevant cloud platforms.
• Configure and maintain monitoring, alerting, logging, and observability tools.
• Troubleshoot application, infrastructure, network, and system-related issues.
• Collaborate with development and IT teams to improve system reliability, scalability, and performance.
• Participate in incident response, escalation, and post-incident reviews.
• Maintain documentation of system configurations, operational procedures, incidents, and troubleshooting processes.
• Continuously identify opportunities to improve system performance, availability, and operational efficiency.
• Ensure systems and operational processes follow established security, reliability, and compliance standards.

Requirements:

• A minimum of 5 years of experience
• A minimum of a degree in a related field 
• Should have relevant operations or IT service management experience
• Strong communication, Analytical, organizational, and problem-solving skills.