Service Delivery Manager at Cobranet Limited

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
• Job category:
  

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.
Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.
We Are Recruiting To Fill The Position Below
Job Title: Service Delivery Manager
Location: Lagos
Employment Type: Full-time
Job Summary

• A Service Delivery Manager (SDM) ensures end-to-end service quality, client satisfaction, and contractual compliance, acting as the primary liaison between customers and internal technical teams.
  

Key Responsibilities

• Include overseeing operations, managing service-level agreements (SLAs) and KPIs, resolving escalations, and driving continuous improvement to enhance service delivery efficiency.
  

Core Roles And Responsibilities

• Client Relationship Management: Acting as the main point of contact, ensuring client needs are met, and managing expectations to foster long-term partnerships
• Service Delivery Optimization: Overseeing day-to-day operations to ensure services are delivered on time, within budget, and to quality standards
• SLA and KPI Management: Defining, monitoring, and reporting on key performance indicators and service-level agreements to ensure contractual compliance
• Escalation Management: Taking ownership of service-related issues, ensuring timely resolution to minimize operational impact.
• Process Improvement: Utilizing feedback, data analytics, and industry best practices to streamline processes, increase efficiency, and enhance value
• Team Leadership: Mentoring and collaborating with cross-functional teams to align with company goals and project requirements
• Reporting: Presenting regular performance reports to both senior management and clients to highlight achievements and address gap
  

Key Skills Required

• Strong Leadership: Ability to motivate teams and drive project success
• Communication: Excellent verbal and written skills for client-facing and internal communications.
• Problem-Solving: Strong critical thinking to manage complex escalations and risks.
• Technical Proficiency: Understanding of IT systems, service management tools, and project management methodologies.
  

Application Closing Date
15th April, 2026.
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