Salon Supervisor

Responsibilities:

• Team Management: Supervise and support a team of stylists, colorists, and other salon staff. Provide guidance, training, and feedback to ensure high standards of service and professional development.
• Customer Service: Greet clients, manage appointments, and ensure that all clients receive excellent service. Handle any client concerns or complaints promptly and professionally.
  
• Sales & Promotion: Encourage retail sales of salon products by educating clients and staff on their benefits. Monitor and achieve sales targets for services and products.
  
• Scheduling & Staffing: Create and manage staff schedules to ensure adequate coverage during salon hours. Handle time-off requests and adjust schedules as needed.
  
• Inventory Management: Monitor stock levels of salon products and supplies. Order and restock items as necessary to ensure that the salon is well-equipped.
  
• Financial Management: Assist with daily financial tasks such as processing payments, managing cash flow, and preparing financial reports. Ensure that all transactions are handled accurately.
  
• Compliance & Safety: Ensure that the salon complies with health and safety regulations, including sanitation standards. Oversee regular cleaning and maintenance of the salon.
  
• Marketing & Client Retention: Work with management to develop and implement marketing strategies to attract new clients and retain existing ones. Track client satisfaction and develop initiatives to improve customer loyalty.
  
• Reporting: Prepare and submit regular reports on salon performance, including sales, client feedback, and staff performance. Provide insights and recommendations for improvement.

Requirements:

• OND or equivalent required; additional certification in cosmetology or business management is a plus.
• Minimum of 2-3 years of experience in a salon environment, with at least 2 years in a supervisory role.
  
• Strong leadership and team management skills.
  
• Excellent customer service and communication skills.
  
• Proficient in salon management software and basic computer applications (e.g., MS Office).
  
• Knowledge of current beauty trends, products, and techniques.
  
• Ability to work in a fast-paced environment and handle multiple responsibilities.
  
• Must be detail-oriented and possess strong organizational skills.

Location: Ikeja, Lagos State.

Remuneration: NGN 80,000  

Working Days: Monday - Saturday