Sales/Billing Client Support Representative

Responsibilities:

• Receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Resolving sales inquiries and payment-related concerns, as well as assisting customers in managing their account information, especially when they encounter issues, they cannot fix themselves.
• You will work directly with customers via telephone and email to troubleshoot quotes, invoices, and payments for products to facilitate the activation/renewal of new products and/or services
• When customers reach out with challenges, you will apply your sales and marketing expertise to recommend the best possible solutions.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with the product/service

Requirements:

• Minimum of a B.Sc. qualification 
• Minimum of 1 year of experience.
• Written and verbal communication skills in the English language
• Ability to multitask efficiently while managing multiple screens and assignments without losing focus.
• Attention to detail to ensure customers have the best experience possible while meeting departmental goals.
• Reliability to work assigned shifts and complete work as expected
• Experiences in the areas of Sales/Billing support and customer service
• Capacity to quickly understand and adapt to various web hosting technologies (knowledge of marketing tools, computers, or online banking systems is an added advantage).
• Intrinsic motivation to put in 110%+ to provide an outstanding customer service experience.