Sales Representative and Customer Service Officer

Responsibilities:

• Attend to walk-in customers at the Lagos store and guide them to the right products based on their health needs
• Handle inbound sales enquiries via WhatsApp, phone calls, and email promptly and professionally
• Convert enquiries into confirmed orders by clearly communicating product benefits, pricing, and delivery options
• Follow up on pending orders, abandoned enquiries, and repeat customer opportunities
• Meet monthly sales targets set by management
• Upsell and cross-sell complementary products where appropriate
• Respond to all customer messages and calls within agreed response timeframes
• Resolve order-related complaints, delivery issues, and product queries efficiently and courteously
• Coordinate with the procurement and logistics team to provide accurate order updates to customers
• Collect and record customer feedback to inform product and service improvements
• Maintain a professional, friendly, and knowledgeable tone across all customer interactions
• Build and maintain relationships with repeat customers to encourage loyalty and referrals
• Record all sales transactions accurately in the company's point-of-sale and order management system
• Maintain an up-to-date customer enquiry and sales log
• Assist with basic stock checks and notify management of low-stock situations on high-demand products

Requirements:

• Minimum of OND, HND, or B.Sc. in any relevant field
• Additional certification in sales, marketing, or customer service is an advantage
• Minimum of 3 year experience in a sales, retail, or customer service role
• Experience in a health, pharmacy, wellness, or FMCG retail environment is a strong advantage
• Excellent verbal and written communication skills in English
• Confident, persuasive, and professional telephone and WhatsApp manner
• Strong ability to explain product benefits clearly to customers with no health background
• High level of honesty, integrity, and discretion — we deal with health-sensitive information
• Ability to work independently and manage time effectively
• Comfortable using WhatsApp Business, basic spreadsheets, and mobile POS tools
• Willingness to learn about health supplements and natural wellness products
• Must reside in Ikeja or nearby areas such as Ogba, Agege, Ojodu, Berger, Maryland, Alausa, Oregun, or Isolo — maximum 30 minutes commute to our Ikeja office