Sales & Operations Manager

Responsibilities:

Sales Management:

• Develop and implement sales strategies to meet company revenue goals.
• Set sales targets for the team and monitor performance.
• Identify new business opportunities and markets.
• Build and maintain strong relationships with key clients and partners.
• Prepare sales forecasts and reports for senior management.

Operations Management:

• Oversee daily business operations to ensure smooth workflow.
• Manage inventory, logistics, and supply chain processes
• Ensure quality control and timely delivery of products/services.
• Improve operational processes to increase efficiency and reduce costs.
• Coordinate with departments such as production, finance, and customer service.

Team Leadership:

• Recruit, train, and supervise sales and operations staff.
• Set performance goals and conduct staff evaluations.
• Motivate teams to achieve sales and operational targets.
• Resolve internal conflicts and promote teamwork.

Financial & Performance Management:

• Monitor sales performance and operational costs.
• Prepare budgets and financial reports.
• Analyze sales data and operational metrics to support decision-making.
• Ensure activities align with company profitability goals.

Customer Satisfaction:

• Ensure customers receive excellent service and timely delivery.
• Handle major customer complaints or service issues.
• Work on strategies to improve customer retention and loyalty.

Compliance & Policy Implementation:

• Ensure all operations comply with company policies and industry regulations.
• Implement standard operating procedures (SOPs).

Requirements:

• Minimum of 3 years of experience
• Minimum of a BSc.