Sales Manager

Responsibilities:

• Develop and implement effective sales strategies to achieve company revenue targets.
• Lead, supervise, and motivate the sales team to meet and exceed sales objectives.
• Set individual and team sales targets and monitor performance regularly.
• Identify new business opportunities, markets, and potential customers.
• Build and maintain strong relationships with existing and prospective clients.
• Develop and manage the sales pipeline from lead generation to closing.
• Monitor market trends, competitor activities, and customer preferences.
• Conduct regular sales meetings, coaching sessions, and performance reviews.
• Track sales activities and prepare weekly and monthly sales reports for management.
• Follow up on leads, quotations, proposals, and pending customer decisions.
• Negotiate pricing, contracts, and business terms within approved company guidelines.
• Work closely with the marketing and operations teams to ensure smooth service delivery.
• Handle escalated customer concerns and ensure timely resolution.
• Monitor sales expenses and ensure activities remain within the approved budget.
• Develop strategies to improve customer retention and repeat business.
• Ensure the sales team maintains accurate customer and sales records.
• Train new sales staff and continuously develop the team's sales skills.
• Ensure compliance with company policies, procedures, and sales standards.
• Drive the achievement of monthly, quarterly, and annual sales targets.
• Perform other duties assigned by management.

Requirements:

• Minimum of an HND in Business Administration, Marketing, Sales, or a related field.
• Minimum of 3 years of relevant sales experience, preferably with at least 1–2 years in a supervisory or managerial position.
• Proven record of achieving or exceeding sales targets.
• Experience in the beauty, spa, hospitality, retail, or service industry is an added advantage.

Key Skills & Competencies:

• Strong leadership and team management
• Excellent communication and negotiation skills
• Business development and relationship management
• Target-driven and results-oriented
• Strong analytical and problem-solving skills
• Customer service skills
• Sales forecasting and reporting
• Ability to motivate and manage a sales team
• Good knowledge of CRM and Microsoft Office tools
• Strong decision-making and organizational skills