Sales Coordinator

Responsibilities:

• Coordinate the complete customer acquisition and activation lifecycle, from lead generation and customer sign-up to installation and active service connection.
• Drive daily execution to ensure operational and revenue targets are consistently achieved.
• Coordinate activities across sales, front desk, customer support, and field operations to ensure a seamless customer experience.
• Monitor daily operational performance and proactively resolve issues affecting customer acquisition or service delivery.
• Identify and eliminate operational bottlenecks impacting conversions, installations, activations, or customer satisfaction.
• Maintain clear, real-time communication between internal teams to ensure alignment and efficient execution.
• Resolve operational challenges relating to logistics, installation scheduling, customer access, materials availability, permits, and field activities.
• Assign responsibilities, follow up on execution, and ensure timely resolution of outstanding issues.
• Escalate critical operational concerns promptly when necessary.
• Continuously improve the customer journey by identifying and addressing weak conversion points such as slow response times, pricing objections, trust barriers, installation delays, or process inefficiencies.
• Reduce turnaround time between customer sign-up and successful activation.
• Support market expansion by coordinating demand-generation and pre-sales activities before deployment into new locations.
• Maintain accurate daily operational dashboards and performance reports.
• Track key performance metrics including: Leads generated, Customer sign-ups, Installations completed, Active service connections, and Conversion rates
• Analyse operational data and recommend process improvements that enhance efficiency, customer experience, and business growth.
• Provide regular operational updates, performance insights, and actionable recommendations to management.

Requirements:

• Minimum of an HND in Business Administration, Marketing, Management, or any related discipline.
• Previous experience in Sales Coordination, Business Development, Customer Success, Operations, Field Operations, or a similar coordination role.
• Strong project coordination and organizational skills.
• Excellent communication and interpersonal abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deliver results under pressure.
• Experience tracking performance metrics and preparing operational reports.
• Proficiency in Microsoft Excel, Microsoft Word, Google Workspace, and reporting tools.
• Comfortable working across office operations and coordinating field execution.
• Self-driven, proactive, highly accountable, and execution-focused.
• Ability to influence outcomes and coordinate multiple stakeholders without direct authority.
• Must reside in Ikorodu, Lagos, or be willing to relocate before resumption.

Key Competencies:

• Sales Operations Coordination
• Customer Acquisition & Activation
• Cross-Functional Team Coordination
• Business Operations Management
• Customer Experience Management
• Process Improvement
• Problem Solving & Decision Making
• Performance Monitoring & Reporting
• Time Management & Prioritization
• Field Operations Coordination
• Stakeholder Management
• Communication & Relationship Management
• Accountability & Ownership

Remuneration: NGN 150,000 monthly

What We Offer:

• Hybrid work arrangement after an initial period of on-site work.
• Opportunity to play a key role in driving business growth and operational excellence.
• Collaborative and performance-driven work environment.
• Opportunities for learning, career development, and professional growth.
• Exposure to cross-functional operations and strategic business initiatives.

Work Arrangement: This role is initially on-site to support onboarding, training, and operational integration. After an initial period of employment, this role will transition to a hybrid work arrangement, allowing a combination of on-site and remote work under the company's hybrid work policy.

Location: Ikorodu, Lagos