Sales and Customer Support Specialist

Responsibilities:

• Deliver comprehensive support and training to newly onboarded customers, including virtual sessions and occasional physical visits to address specific needs.
• Monitor and oversee physical installations for new customer setups, coordinating with relevant teams to ensure timely and accurate execution.
• Engage prospective customers through professional presentations, demonstrations, and proactive follow-ups to convert leads into successful onboardings.
• Build and maintain strong customer relationships by addressing inquiries, resolving issues promptly, and gathering feedback to inform service improvements.
• Collaborate with internal teams (e.g., sales, technical, and operations) to streamline processes and enhance overall customer experience.
• Track customer progress post-onboarding, identifying opportunities for upselling or additional support.

Requirements:

• Must own or have access to a personal laptop for daily work activities.
• Exceptional verbal and written communication skills, with the ability to speak clearly, persuasively, and professionally.
• Prior experience in customer support, sales, onboarding, or a related field is preferred (entry-level candidates with strong communication skills are encouraged to apply).
• Strong organizational skills, attention to detail, and ability to manage multiple customer interactions simultaneously.
• Customer-oriented mindset with a proven ability to build rapport and handle challenging situations diplomatically.
• Familiarity with basic CRM tools or the Microsoft Office suite is an advantage.
• Must reside in Lagos, Nigeria, with willingness to conduct occasional field visits within the city.