Housekeeping Manager

Responsibilities:

• Oversee daily housekeeping operations, ensuring guest rooms, corridors, public areas, and other designated spaces are clean and properly maintained.
• Supervise, train, and evaluate housekeeping staff to ensure excellent service delivery and productivity.
• Develop work schedules, assign duties, and monitor staff attendance and performance.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and presentation standards.
• Coordinate with the front office to manage room status, check-ins, check-outs, room readiness, and special guest requests.
• Liaise with the maintenance department to report and follow up on repairs, equipment faults, and room maintenance issues.
• Monitor housekeeping supplies, cleaning materials, linen, uniforms, and other departmental inventory.
• Control departmental costs by minimizing wastage and ensuring the efficient use of resources.
• Establish and enforce housekeeping procedures, hygiene standards, and workplace safety practices.
• Handle guest complaints related to room cleanliness, room condition, and housekeeping services professionally.
• Ensure proper care, storage, and handling of linen, cleaning equipment, and guest property.
• Coordinate laundry services and ensure the timely availability of clean linen and towels.
• Maintain records of room inspections, lost-and-found items, inventory, staff schedules, and departmental activities.
• Implement staff training programmes to improve service quality, efficiency, and compliance with operating procedures.
• Prepare departmental reports, monitor performance, and recommend improvements to management.
• Ensure compliance with health, safety, sanitation, and environmental standards.

Requirements:

• A minimum of 3 years of experience
  
• A minimum of a degree in a related field