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Job Summary

As a retail supervisor, you're responsible for providing direction to your team members. This includes ensuring they're meeting company standards and customer expectations and upholding the company's values and mission statement. The supervisor role is a critical component of a retail team. They work with other leaders to create a fun, fast-paced environment that maintains high standards of excellence and professionalism in every aspect of the business. As a supervisor, you're responsible for creating an atmosphere in which employees feel valued and respected. A retail supervisor is responsible for overseeing the work of retail staff in a store environment. This includes monitoring employee activity, coordinating shipments and receiving the merchandise into the store alongside helping customers resolve issues as they arise.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements


Managing staff

  • Supervisors are responsible for managing their staff and providing direction. This includes assigning tasks, delegating responsibilities and setting goals for employees. You're also responsible for monitoring the work done by your team members to ensure it meets company standards and customer expectations.

Maintaining the store:

  • A retail supervisor is responsible for maintaining the store. This includes ensuring merchandise is properly displayed, keeping inventory levels at an established level and making sure all areas of the store are clean and orderly. You're also responsible for managing the budget and ensuring the proper allocation of company resources.

Helping customers:

  • When on the shop floor, a retail supervisor is responsible for helping customers. They may answer questions about products or prices, assist with returns and exchanges and provide information on sales and promotions. They're also likely to resolve challenging situations with customers.


  • Minimum academic qualification of HND degree in any discipline
  • 2 years of working experience

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