Restaurant Operations Manager

Responsibilities:

• Oversee the general activities of all three (3) restaurant outlets i.e. coordinate all activities from quality production, sales, employee, restaurant ambience, and cleanliness to hygiene.
• Monitoring daily sales and reporting across the outlets and ensuring shift managers execute their deliverables diligently.
• Implementing policies and processes and ensuring compliance of same; including food and safety regulations
• Provide staff with development training to maximise their skills by preparing a training calendar and coordinating required trainings for both the front office and production Staff
• Resolve customer’s complaint professionally upon escalation
• Develop plans and tactics to continuously achieve and exceed daily sales targets across the outlets.
• Ensure products are delivered by kitchen staff according to items ordered and company's standard
• Develop and implement methods of improving customer’s satisfaction through excellent service
• Conduct frequent checks on the production floor, inventory and front office to ensure all staff are in compliance with regulations.
• Manage disciplinary issues and escalate to the Human Resources department as appropriate.
• Strategise on reducing wastage and cost of production
• Keep abreast of local competition and develop plans to retain customers, such as handling marketing strategies and creative promotions
• Manage the implementation of local sales building programmes

Requirements:

• B.Sc. degree in marketing / hospitality / business administration or related fields.
• Must have a minimum of 5 years of experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures
• Outstanding leadership skills and ability to manage disciplinary issues
• Communication and comprehensive skill is important for this role
• Ability to deescalate tense situations with customers
• Ability to delegate and follow through
• Knowledge of Microsoft Excel and experience using-class software would be an added advantage.
• Must be flexible in terms of coordinating three (3) restaurant outlets.

Remuneration: NGN 175,000 - 250,000 Monthly.

Benefits:

• HMO
• Staff Lunch and Target Allowance.