Restaurant Operations Manager

Responsibilities:

Restaurant Operations:

• Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.
• Ensure excellent customer service standards are consistently maintained.
• Monitor food quality, presentation, cleanliness, and hygiene in accordance with company and regulatory standards.
• Coordinate restaurant activities with kitchen and service teams to ensure seamless operations.
• Ensure compliance with all health, safety, sanitation, and hospitality regulations.

Staff Management:

• Recruit, train, supervise, and motivate restaurant staff to achieve operational excellence.
• Prepare staff schedules, assign duties, and monitor attendance and performance.
• Conduct performance evaluations and provide coaching to improve employee productivity.
• Foster a positive, professional, and customer-focused work environment.

Customer Experience:

• Handle customer complaints and feedback promptly and professionally.
• Implement initiatives to improve customer satisfaction and enhance the overall dining experience.
• Ensure consistent delivery of exceptional hospitality services.

Financial & Inventory Management:

• Monitor daily sales, operating expenses, and profitability.
• Prepare operational and performance reports for management.
• Manage inventory levels, stock control, and procurement of restaurant supplies.
• Minimize wastage and implement cost-control measures.
• Ensure proper cash handling procedures and oversee POS system operations.

Business Development & Compliance:

• Develop and implement marketing and promotional activities to increase customer traffic and revenue.
• Monitor market trends and recommend strategies to improve business performance.
• Ensure compliance with all statutory, licensing, and regulatory requirements applicable to the hospitality industry.

Requirements:

• OND in Hospitality Management, Business Administration, or related field
• Minimum of 2-7 years of experience in Hospitality Management or related roles
• Strong organizational and coordination skills
• Strong leadership and communication skills
• Ability to work under pressure
• Basic Accounting or financial management knowledge
• Good communication and interpersonal skills
• Experience with POS Systems and inventory management