Restaurant Operations Manager

Responsibilities:

• Ensure a culture of exceptional customer service, creating an inviting and unforgettable lunch experience for all guests.
• Address and resolve guest issues, complaints, and concerns promptly, ensuring their satisfaction.
  

• Manage and assist in training restaurant staff, including servers, hosts, bartenders, and specialized positions.

• Monitor and analyze financial data, including sales, costs, and profitability.
• Develop effective financial strategies to achieve revenue targets, control expenses, and maximize revenue opportunities.
  

• Maintain unwavering commitment to the highest standards of food and beverage quality, presentation, and service.
• Continuously monitor food preparation processes and service standards to ensure consistency.
  

• Oversee inventory control processes, including ordering, receiving, and monitoring stock levels.
• Implement efficient inventory management practices to minimize waste and optimize resource utilization.
  

• Efficiently coordinate daily operations of the Front of the House and Back of the House to ensure seamless service.
• Supervise restaurant shifts, manage staff assignments, and address operational challenges.
  

• Address customer complaints efficiently and accurately, ensuring timely resolution and guest satisfaction.
• Take proactive steps to prevent recurring issues.
  

• Regularly review product quality and explore new vendor opportunities to enhance offerings.
• Negotiate and establish relationships with vendors to secure quality supplies and ingredients.
  

• Collaborate with the HR department to appraise staff performance, provide constructive feedback, and implement improvement plans.
• Assist in HR-related tasks, including recruitment and training initiatives.
  

• Identify cost-saving measures and operational efficiencies to control expenses.
• Generate detailed weekly, monthly, and annual financial reports, monitoring revenues and expenses.
  

• Actively promote the restaurant within the local community through word-of-mouth, community involvement, and restaurant events.
• Suggest and implement strategies to expand the restaurant's audience, such as group discounts and social media marketing.
  

• Implement policies and protocols that ensure the restaurant's long-term success and sustainability.
• Ensure compliance with sanitation and safety regulations.

Requirements:

• Minimum of degree
• Minimum of 2 years experience
• Previous experience in restaurant management or a related role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of restaurant operations safety and sanitation regulations.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software and point-of-sale systems.