Restaurant Manager

Main Function
The Superior Luxury Restaurant Manager is responsible for overseeing the overall operations of a high-end dining establishment, ensuring exceptional guest experience, premium service delivery, and operational excellence in line with luxury hospitality standards.
The role requires a refined professional with strong leadership, attention to detail, and a deep understanding of fine dining service, guest relations, and revenue optimization.
Role Responsibilities
1. Guest Experience & Service Excellence
Deliver and maintain world-class, personalized guest service.
Ensure every guest interaction reflects luxury hospitality standards.
Handle VIP guests, special requests, and complaints with professionalism and discretion.
Monitor dining experience to ensure consistency, ambiance, and satisfaction.
2. Restaurant Operations Management
Oversee daily operations including opening and closing procedures.
Ensure smooth coordination between kitchen and service teams.
Maintain high standards of cleanliness, hygiene, and presentation.
Ensure compliance with health, safety, and regulatory standards.
3. Team Leadership & Development
Lead, train, and supervise service staff including supervisors, captains, and wait staff.
Conduct regular training on fine dining etiquette, wine service, and guest engagement.
Monitor staff performance and provide coaching and feedback.
Foster a culture of excellence, discipline, and professionalism.
4. Financial Management & Profitability
Manage budgets, cost control, and revenue targets.
Monitor daily sales, average spend, and profitability metrics.
Implement strategies to increase revenue and optimize operational efficiency.
Control wastage and ensure efficient resource utilization.
5. Menu & Beverage Coordination
Collaborate with the Executive Chef and Bar Manager on menu planning.
Ensure proper menu presentation, pricing, and updates.
Maintain high standards in food and beverage quality.
Oversee wine lists and premium beverage offerings.
6. Brand Standards & Ambience
Ensure the restaurant environment reflects a luxury and premium feel.
Maintain standards in décor, lighting, music, and overall ambiance.
Ensure staff grooming and presentation meet luxury expectations.
7. Customer Relationship Management
Build and maintain strong relationships with regular and VIP guests.
Encourage repeat business through excellent service delivery.
Monitor guest feedback and implement improvements.
8. Inventory & Procurement Oversight
Monitor stock levels for food, beverages, and service materials.
Coordinate with procurement and store for timely supply.
Ensure proper handling and storage of high-value inventory items.
9. Compliance & Quality Assurance
Ensure compliance with all company policies and hospitality standards.
Maintain strict adherence to food safety and hygiene regulations.
Support internal audits and quality checks.
Competencies / Skills
Strong knowledge of luxury and fine dining service standards
Leadership and team management skills
Excellent customer service and interpersonal skills
Financial acumen and cost control ability
Knowledge of wines, beverages, and food pairing
Strong organizational and multitasking skills
Behavioural Qualities / Other Competences
High level of professionalism and attention to detail
Elegant, polished, and confident personality
Strong decision-making and problem-solving ability
Customer-focused mindset
Ability to work under pressure in a high-end environment
Strong communication and presentation skills
Experience / Qualification
Bachelor’s degree or HND in Hospitality Management, Business Administration, or related field
Minimum of 7–10 years experience in restaurant management, with at least 3–5 years in fine dining or luxury hospitality
Proven experience managing high-end or premium dining establishments
Certification in hospitality or food and beverage management is an added advantage
Knowledge of international service standards and etiquette
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