Manager

Responsibilities:

Business Strategy & Growth:

• Develop and implement strategies to increase revenue and profitability
• Identify growth opportunities, promotions, and business expansion initiatives
• Analyze market trends, customer behavior, and competitor activities
• Create and execute plans to improve customer retention and business performance

Operations Management:

• Ensure Standard Operating Procedures (SOPs) are consistently followed
• Oversee daily restaurant operations for efficient service delivery
• Monitor performance and implement strategies to improve productivity and customer satisfaction
• Ensure cleanliness, safety, and operational standards are maintained
• Manage restaurant opening and closing activities

Team Leadership & Staff Management:

• Train, supervise, and motivate staff members
• Develop staff schedules and manage work shifts
• Conduct performance reviews and provide coaching where needed
• Foster a positive and collaborative work environment

Customer Service:

• Ensure excellent customer experiences and service quality
• Resolve customer concerns professionally and promptly
• Build strong customer relationships and encourage repeat business

Financial & Inventory Management:

• Monitor sales performance, expenses, and profitability
• Manage budgets and control operational costs
• Oversee inventory management and procurement activities
• Implement cost-saving initiatives and reduce operational waste

Compliance & Quality Assurance:

• Ensure compliance with food safety, hygiene, and health regulations
• Maintain quality standards for food preparation and presentation
• Ensure adherence to organizational policies and procedures

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 3 years of experience in restaurant management or hospitality operations
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Strong financial and problem-solving capabilities
• Proficiency in Microsoft Office and POS systems
• Strong organizational and multitasking skills
• Ability to work flexible schedules, including weekends and holidays
• Leadership & People Management
• Customer Relationship Management
• Communication & Interpersonal Skills
• Decision-Making & Problem Solving
• Time Management & Attention to Detail
• Business & Financial Acumen